STEP 01
Shop Brimstone
Purchase an eligible item directly from Brimstone Bicycles, in-store or online.
Brimstone Bicycles / Customer Commitment
Buy with confidence.
Ride without second-guessing.
Our 30-day Price Guarantee helps protect eligible purchases. Find a lower advertised price for the identical item from a qualifying U.S. retailer within 30 days of purchase, and we'll review your request for a price adjustment.
Applies to qualifying consumer purchases. Eligibility and exclusions below.
After purchase
Request an adjustment within 30 days.
Same product
Brand, model, color, size/spec and condition must match.
Qualifying retailer
Publicly advertised, in-stock U.S. retail offers only.
The process
Simple to request. Clear to review.
We want you to feel confident in your purchase. Here's what happens if you find a qualifying lower price after ordering from Brimstone.
STEP 02
Find a lower price
Within 30 days, find the identical item advertised for less by a qualifying U.S. retailer.
STEP 03
Send it for review
Share your order number and the competitor listing. If approved, we'll refund the eligible difference.
The details matter
Know what qualifies.
Our Price Guarantee is designed for genuine, directly comparable retail offers. Please review the requirements and exclusions before submitting your request.
Requirements
Eligible requests
- Submit within 30 days of the purchase date shown on your receipt or order confirmation.
- The item must be identical in brand, model, color, size/specification and condition.
- The competitor's price must be publicly displayed without requiring a login.
- The competitor item must be in stock and available for immediate purchase when we review your request.
- Consumer purchases only; commercial and wholesale transactions are excluded.
- Purchase must have been made directly from Brimstone Bicycles.
Not included
Exclusions
- Marketplace sellers, auctions and third-party storefront listings.
- Clearance, closeout, liquidation, used/open-box, refurbished, B-stock, demo items or damaged packaging.
- Membership/login prices, bundles, rebates, loyalty points, coupons, targeted discounts and flash codes.
- Financing, lease offers or other conditional prices.
- Pricing errors, misprints or listings we cannot verify.
- Services and labor, custom builds, special orders or non-standard lead times.
Qualifying U.S. retailer
A U.S.-based retailer with a publicly accessible website selling new, genuine products at clearly advertised prices. For select brands and e-bikes, the competitor must be an authorized U.S. dealer. Manufacturer pricing restrictions, including MAP policies, may exclude certain brands or models.
How prices are compared
We compare the competitor's advertised item price plus standard shipping when clearly displayed. Taxes are excluded unless required by law. Requests are evaluated against the published terms.
Refund method
For approved requests, we'll refund the difference to the original payment method whenever possible. If a card refund isn't feasible, we may offer store credit instead.
Get started
Found a lower price?
Send us the product and competitor details. We'll review the request against the published eligibility requirements and let you know whether it qualifies.
Submit a Price Guarantee request
Fields marked * are required. We use these details to locate your order and verify the offer.
Questions, answered
The finer points.
Here's what customers most often need to know before requesting a price adjustment.
Can I ask about a lower price before I buy?
This guarantee is designed to protect you after purchase. If you've found a lower price before ordering, please contact our team. We'll do our best to help, but pre-purchase matching is not guaranteed by this policy.
Does the competitor need to have the item in stock?
Yes. The identical item must be in stock and available for immediate purchase from the qualifying retailer when we review the request.
Do shipping and tax count?
We compare the advertised item price and standard shipping when the shipping charge is clearly displayed. Taxes are excluded unless required by law or explicitly stated in the listing.
Do marketplace offers qualify?
No. Marketplace sellers, auctions and third-party storefront listings are excluded. Some brands and e-bikes also require an authorized U.S. dealer.
How would I receive an approved adjustment?
Approved differences are refunded to the original payment method whenever possible. In some cases, store credit may be offered if a card refund is not feasible.
Can I attach a screenshot?
Shopify's standard contact form does not support file attachments here. You can email screenshots to info@brimstonebicycles.com and include your order number for reference.
Brimstone Bicycles reserves the right to verify eligibility and to update this policy at any time. This policy applies to purchases made directly from Brimstone Bicycles.
Have a question before ordering?
Talk to the people behind the bikes. We'll help you understand pricing, availability and the best fit for your ride.