At Brimstone Bicycles, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to make the process as easy as possible.
Return Period: You may return any unused, undamaged item purchased from Brimstone Bicycles within 14 days of the delivery date.
Condition of Items: Returned items must be in new, unused condition with all original packaging, tags, and accessories included.
Refund Options: Refunds will be issued in the original form of payment within 7-10 business days of receiving the returned item. Alternatively, you may opt for store credit or an exchange.
Return Shipping: Customers are responsible for return shipping costs. Please ensure that the item is securely packaged and use a trackable shipping method. Brimstone Bicycles is not responsible for items lost or damaged in transit.
Restocking Fees: A restocking fee of 15% may be applied to returned items to cover processing and restocking costs. This fee will be deducted from your refund amount.
Exclusions: The following items are not eligible for return:
- Custom-built bicycles or personalized items
- Items that have been used, damaged, or altered
- Clearance or final sale items
Exceptions: We understand that exceptions may arise, such as defective or damaged items. In such cases, please contact us immediately for assistance.
Legal Compliance: Our return policy complies with all relevant consumer protection laws. Your statutory rights are not affected.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us. Your satisfaction is our top priority at Brimstone Bicycles.
Thank you for choosing Brimstone Bicycles for your cycling needs!