Shipping policy
Brimstone Bicycles provides reliable shipping on parts and accessories and FREE shipping on all e-bikes, whether delivered to our store or directly to your home.
E-Bike Shipping (Always Free)
- Ship to Store – FREE: E-bikes delivered to our store are professionally assembled and tested before pickup.
- Ship to Customer – FREE: E-bikes ship directly to your home at no cost.
What’s Included with Store Delivery
When your e-bike is shipped to Brimstone Bicycles, our technicians perform:
- Complete professional assembly
- Torque check on all critical fasteners
- Brake adjustment and safety inspection
- Drivetrain tuning
- Test ride and functional verification
Standard-Size Item Shipping Rates (Weight-Based)
The following rates apply to standard-size items such as accessories, apparel, tools, replacement parts, tubes, and maintenance supplies.
| Package Weight | Shipping Rate (USD) | Estimated Transit Time |
|---|---|---|
| 0 – 2 lbs | $7.50 | 3–7 business days |
| 2.01 – 5 lbs | $12.95 | 3–7 business days |
| 5.01 – 10 lbs | $18.95 | 3–7 business days |
| 10.01 – 20 lbs | $29.95 | 3–7 business days |
Note: Rates above apply to standard-size packages only. Oversized or unusually heavy items may require special handling or custom shipping quotes.
Order Processing Times
- In-stock items: Ship within 1–2 business days
- Peak seasons: Processing times may increase slightly
- Tracking: Tracking details are emailed once your order ships
Home Delivery Setup (E-Bikes)
E-bikes shipped directly to customers arrive partially assembled in a protective box. Final setup typically includes:
- Installing and aligning handlebars
- Installing pedals
- Adjusting seat height
- Checking tire pressure and brakes
For a fully assembled and tested bike, we strongly recommend choosing Ship to Store at checkout.